Refund policy
Any order can be refunded in full within 14 days of payment, no questions asked.
1. What it covers
Every Meow license bought on this website: 30-day, 365-day and lifetime licenses, and renewals and upgrades. Each order gets its own 14 days, counted from when it was paid.
2. How to ask
Email support@meow.torabit.ai with your license key or the email you paid with. You don't need to give a reason. We usually deal with requests within 2 business days.
3. Where the money goes
The full amount goes back to the original payment method (WeChat Pay, Alipay or card), through Stripe. How long it takes to arrive depends on the method and your bank. If the payment provider converted your payment into another currency, the amount you get back follows the provider's handling.
4. What happens to the license
A full refund revokes the license key. The app stops sending at its next license check and goes back to dry run. A Mac that can't reach the internet stops when its current lease runs out at the latest (up to 30 days for 30-day and 365-day licenses, 90 days for lifetime). You can keep using the dry run for free.
5. Renewals and upgrades
Renewals and upgrades extend the same license key. Refunding a renewal takes off only the days it added; refunding an upgrade to lifetime puts the license back on the plan it had before. Refunding the order that first bought the key revokes the whole key, including time added by later renewals.
6. After 14 days
After 14 days we don't normally refund. Your statutory rights still apply: for example, if the digital content isn't as described, or we didn't use reasonable care and skill, you can ask for a repair, a price reduction or a refund as the law allows.
7. The UK right to cancel
UK law gives consumers 14 days to cancel, but for digital content that right normally ends once supply starts with your agreement (for example when you download or activate). Our 14-day refund doesn't have that limit: you can still have a refund within 14 days after downloading, activating or using the app.
8. If WeChat restricts your account
We've told you an account may be restricted (see account safety). Within 14 days you can have a refund for any reason; after that, a restriction on its own isn't grounds for a refund.
9. Chargebacks
Please talk to us first: a refund is usually quicker than a chargeback. If you dispute a card payment with your bank, the license is suspended while the dispute is open; it's restored if the dispute is decided in our favour and revoked otherwise. WeChat Pay and Alipay have no chargeback process, so contact us directly for a refund.